Graham is Deputy Chairman of Baptist Insurance Services and has had over 40 years experience in the insurance industry, 36 of those with CGU. Graham’s more recent roles have included Rural Division Manager NSW, State Manager SA and NT, Development Manager Asia and National Compliance Manager. In August 2005 Graham joined the Insurance Ombudsman Service (now Financial Ombudsman Service – General Insurance) as Dispute Resolution Manager. Part of that role involves monitoring industry performance at FOS - GI and providing education to industry members. In addition to his other qualifications Graham also has Certificate IV in Work Place Training and Assessment.